Return & Refund Policy
You can begin a return process for most new and unopened items within 15 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items for processing within eight weeks of delivery (see below for return policy and for exceptions). We inspect all returned items and refund is reduced or adjusted if you return opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges. You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty. Your return shipping charges will be waived. When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued. We are not responsible for returns that are damaged by shipping companies. We do not accept or offer refunds for products kept longer than 15 days. Customer is responsible for return shipping charges on items being return for review or inspection if kept longer than 15 days.
HOW TO COMPLETE THE RETURN PROCESS
There are several ways to return an item.
1. Contact our customer service department to start a return process
2. Email your order number and product information being return and we will review to determine if the return is acceptable.
3. Get a return label from our customer service team member.
4. Return the item yourself and provide customer service with your tracking number.
ITEMS YOU CAN NOT RETURN AND GET A REFUND FOR
The following items are non-returnable and we offer no refunds:
• Undergarments and other intimate apparel
• Body Jewelry (i.e. jewelry for body piercing's)
• Gift Cards
• “Final Sale” items
• Perfumes and Fragrances
• Case Packs/Bulk Items: We will not accept partial case packs. You must return the product in the original shipping pack, with all individual items unopened.
• Ink Cartridges
• Swimwear that has been worn, used, or has tags/liners removed
• Any CD, DVD, VHS tape, software, video game, and cassette opened or taken out of the plastic wrap
If you buy jewelry, watches and accessories, be sure if you wish to return these items you meet the 30 day return limit and the items are in new, unworn, and non-altered (including sizing) condition for return or refund.
• Jewelry and watches with a value of $100 should be sent one at a time in separate shipments
• Use a method that will allow tracking of your return. We will request a tracking number for each item
• Insure items valued at $500 or more for their full value.
• UPS, FEDEX, and USPS each have different tracking and insurance policies. For more details, please check with your preferred carrier.
• For security purposes, do not write on the outside of the package. If marking are made on the original product box your return will not be valid.
You will not get a refund if your jewelry and watches has any of the conditions listed below:
• Falls outside bol-deals.com jewelry & watch 30-day return policy.
• Items do not match the original serial number or SKU number.
• Non-repairable mechanical damage or significant cosmetic damage.
• Wear, blemishes, or cosmetic damage.
• Damaged watch movement due to inappropriate wear or use.
• Missing original box or case.
• Missing significant parts, links, or accessories.
• Missing original certificates, manuals, appraisals, and tags.
• Jewelry that has been special ordered or sized with center stones.
• Jewelry that has been purchase without requesting center stones.
HOW LONG WILL IT TAKE TO GET A REFUND
We inspect all items and will issue refund only if all return policy criterion’s are met and your refund will be issue then to the original purchase method you used. Your refund may take up to 4 weeks from the date you return your package. bol-deals will issue a return label via email if you are due a return in accordance to the return policy. Local stores have different refund policies. Visit your local store for details.
CAN I RETURN OVERSIZED-ITEM?
You are responsible to pay the return shipping fee when you return an oversized item for any of the following reasons:
• You refuse a delivery without inspection
• You miss a delivery appointment
• You return a non-defective or undamaged product All returned oversized items are fully inspected upon their arrival back at our facility. We will give only a partial refund of the purchase price if the returned item is not in its new, original and unopened condition. The amount of the partial refund depends on the condition of the item as determined by our sole discretion. Additionally, we reserve the right to deduct the actual return shipping fee, which generally ranges from €15to €715 or more (depending on size and weight), if the item is not in its original condition upon arrival back at our facility. By purchasing an oversized product, you authorize bol-deal.com and/or its carriers to assess additional fees to your credit card as necessary according to the fee schedule described here. We may deduct original and return shipping costs from your refund or otherwise charge them to your credit card after we receive the return product back at our facility.
WHAT IF MY SHIPMENT IS DAMAGED?
If the return is a result of damage or defect, we will refund the full cost of the merchandise and shipping charges. In the event that any of these occur, all details of the damage or defect need to be clearly noted on all copies of the BOL and delivery receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, we must be notified within 1 business day. By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect. If your shipment is severely damaged, please refuse the shipment, note the BOL “refused due to damage” and contact customer service immediately. If you do not have time for an inspection or the driver rushes you, you must list "subject to inspection" next to your signature on the delivery receipt and bill of lading.
WHAT IF I FIND DAMAGES AFTER THE INSPECTION?
Damage or Defects found after Delivery and Inspection If you inspect the shipment and there is not any noticeable damage, but you find concealed damage or defects after the carrier leaves:
• Do not discard any of the shipping boxes or packing materials, including the pallet the item may have been delivered with.
• Do not discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
• Do not ship the item back to our facility without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.
• Immediately contact bol-deals.com to report the situation. Give as much information you can give to bol-deals.com customer service representative and if you can take pictures of the damage then do so. Your item may be under a manufacturer’s warranty and if so we will see if it can be repaired. If the damaged was no fault of you receiving your product from bol-deals.com may issue a refund or arrange a replacement after we receive the return and complete an inspection.
CAN I RETURN A GIFT?
Only the person who made the purchase can return a gift. Our return policies are subject to change without notice
